This section describes the essential skills and knowledge and their level required for this unit

Required skills

communication skills that assist in facilitating client relationships including

accessing synthesising and using information

assertiveness

communicating effectively on the telephone

displaying empathy tact and diplomacy

negotiation

written skills to document followup action

computer skills to complete business documentation

interpersonal skills including cooperation and flexibility

initiative and enterprise skills to manage human resources

literacy skills to

assess and use workplace information

read and write technical reports

research and evaluate

numeracy skills to

analyse errors

conduct image analysis

interpret and analyse statistics

perform mental calculations

provide quotations and estimates

record with accuracy and precision

undertake computations

organisational skills to

coordinate technical and human resource inputs to research activities

prioritise activities to meet contractual requirements

spatial skills to

archive and retrieve spatial data

manage files

Required knowledge

complaint handling procedures

client groups internal and external

human resource management

industry ethics and practice

legislation as it applies to the spatial industry sector

marketing guidelines

methods of establishing and maintaining effective business contacts and networks

organisational customer service standards

pricing schedules

principles of time management

product and service knowledge

role of designated personnel in client referrals

range of potential and actual business contacts and networks

safe work practices

sales presentation processes

spatial data capture methodologies

spatial information principles and their application

spatial information services SIS project contingencies

spatial referencing systems

spatial products and services

spatial technologies

use of metadata

work allocation procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

This unit of competency could be assessed on its own or in combination with other units relevant to the job function for example CPPSISA Undertake spatial process improvement to reduce costs and improve service

This unit of competency could be assessed on its own or in combination with other units relevant to the job function, for example CPPSIS5045A Undertake spatial process improvement to reduce costs and improve service.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

assessing and acting on contingencies

identifying and using opportunities for establishing and maintaining business contacts and networks

knowledge of products and services available and the capacity to explain to clients the features and benefits of products and services

leading teams

presenting information in a variety of formats to a range of business contacts

proactive client relationshipbuilding skills

sound communication problemsolving and negotiation skills

Specific resources for assessment

Resource implications for assessment include access to

assessment instruments including personal planner and assessment record book

assignment instructions work plans and schedules policy documents and duty statements

registered training provider of assessment services

relevant guidelines regulations and codes of practice

suitable venue and equipment

Access must be provided to appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with disabilities

Context of assessment

Holistic based on the performance criteria evidence guide range statement and required skills and knowledge

Method of assessment

Demonstrated over a period of time and observed by the assessor or assessment team working together to conduct the assessment

Demonstrated competency in a range of situations that may include customerworkplace interruptions and involvement in related activities normally experienced in the workplace

Obtained by observing activities in the field and reviewing induction information If this is not practicable observation in realistic simulated environments may be substituted

Guidance information for assessment

Assessment requires that the clients objectives and industry expectations are met If the clients objectives are narrowly defined or not representative of industry needs it may be necessary to refer to portfolio case studies of a variety of SIS requirements to assess competency

Oral questioning or written assessment and hypothetical situations scenarios may be used to assess underpinning knowledge in assessment situations where the candidate is offered a preference between oral questioning or written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

All practical demonstration must adhere to the safety and environmental regulations relevant to each State or Territory

Where assessment is for the purpose of recognition recognition of current competencies RCC or recognition of prior learning RPL the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge

Assessment processes will be appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed

Client may include:

Organisational guidelines may include:

Client needs may include:

Spatial product and service requirements may include:

Company requirements may include:

Remedial action may include:

Communication may include:

Business contacts and networks may include:

Relevant personnel may include:

Supervisory processes may include:

Monitored may include:

Maintained may include:

Complex spatial requirements may include any requirement that:

Appropriate personnel may include:

Written and verbal responses may include:

Spatial business documentation may include:

Work procedures may be written or verbal and may include: